A case study of successful patient flow methods: St. John's Hospital.

Frontiers of health services management

PubMedID: 15219148

Henderson D, Dempsey C, Appleby D. A case study of successful patient flow methods: St. John's Hospital. Front Health Serv Manage. 2004;.
Participating in the Institute for Healthcare Improvement (IHI) IMPACT collaborative has given St. John's Hospital the opportunity to improve patient flow and the delivery of patient care. This partnership has allowed us to experience a wealth of information shared by a collaborative network of hospitals. IHI has introduced rapid-cycle improvement methodologies, variability-reduction strategies, and strategies to aid in planning for the expected as methods that have enhanced our already established performance-improvement program. St John's has achieved breakthrough improvement with patient flow.