Review prompts action plan for improving complaints handling.

Nursing standard (Royal College of Nursing (Great Britain) : 1987)

PubMedID: 24168562

Keogh K. Review prompts action plan for improving complaints handling. Nurs Stand. 2013;28(9):7.
Authors of a review calling for an overhaul of the way patient complaints are handled have revealed public concern about a lack compassion and discipline among nurses.